FAQ

Welcome to the Lauven FAQ page. We're here to answer your questions and ensure you have the best shopping experience. If you need additional help, please don't hesitate to contact us.

How long will it take to receive my order?

Here are our estimated delivery times within the United States:

  • Handling time: 1–2 business days
  • Transit time: 4–7 business days
  • Estimated total delivery time: 5–9 business days

For more details, please see our Shipping Policy.

Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States.

Where is Lauven located?

Lauven is a US-based women's fashion brand, located in Wyoming.

What payment methods do you accept?

We currently accept:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Amazon Pay
  • PayPal Wallet

For more details, see our Terms of Service.

What if I receive a defective product?

If you receive a defective or incorrect item, we’ll replace it at no cost to you. Just contact us within 30 days and follow our Refund Policy.

Can I cancel my order?

Yes, we offer a 24-hour cancellation window. If you wish to cancel your order, please contact us as soon as possible.

What is your return policy?

You can return unused items within 30 days of receiving your order. See our Return & Refund Policy for complete details.

When will I receive my refund?

Refunds are processed within 7 business days after we receive and inspect your returned item. The time it takes for funds to appear depends on your bank or payment provider.

Do you offer product warranties?

We stand behind the quality of our items. If you receive a defective product, you're covered under our 30-day return policy.

How can I contact customer support?

You can reach our team via our Contact Us page or by emailing help@lauven.us.

Do you ship internationally?

No, we currently only ship within the United States.

Do you have a physical store?

No, Lauven is an online-only fashion brand. This allows us to offer competitive prices and serve customers across the US efficiently.

Can I place a bulk or B2B order?

Yes, we accept bulk and B2B orders. Please contact our team at help@lauven.us for more information.

What is the process for exchanging a product?

If you need a different size or color, simply contact us to arrange an exchange. Visit our Return Policy for more details.

How can I track my order?

Once your order is shipped, you’ll receive a tracking link by email. You can also check your tracking status from our FAQ page.

Customer Support Hours

Monday to Friday: 9:00 AM – 5:00 PM (MT)
We aim to respond to all inquiries within 1–2 business days.

Contact Information